Privacy Policy

This Privacy Policy applies to information collected through:

This Privacy Policy does not apply to third-party websites, payment platforms, financing providers, marketplaces, social platforms, or other third-party services that may be linked from or integrated with our services. Those third parties operate under their own terms and privacy policies.

• our website and public pages
• build request forms and quote-related submissions
• customer account sign-up and sign-in flows
• the customer portal, including build progress, service tickets, messaging, and reviews
• direct communications with us by email, phone, Instagram, or similar channels

The information we collect depends on how you interact with us and the features you use.

A. Information you provide directly:

B. Information we create or store as part of your customer relationship:

C. Technical and session information:

• name
• email address
• password and account credentials handled through our authentication provider
• phone number
• Instagram handle
• preferred contact method
• build preferences, budget, games, performance goals, shipping preference, and timeline
• service request details, issue descriptions, symptoms, and uploaded images
• messages you send through the customer portal
• review display names, ratings, titles, review text, and recommendation selections
• any additional notes, files, screenshots, or materials you choose to provide
• customer profile and account linkage records
• build requests and intake history
• quotes, builds, build status history, and build-related media
• service tickets, diagnostics, and service history
• customer support conversations and attachments
• review records and owner replies
• IP address or network information made available by your request
• browser, device, and basic request metadata
• authentication and session cookie data needed to keep you signed in
• temporary sessionStorage data used to preserve build-request progress across sign-in
• rate-limit or abuse-prevention signals used to protect forms and APIs

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13 through the website or app. If you believe a child has provided personal information to us, contact us and we will take reasonable steps to address it.

We may use personal information for the following business purposes:

• provide, maintain, and secure the website and customer portal
• create and manage customer accounts
• save and process build requests, quotes, builds, service tickets, and reviews
• respond to support messages and customer inquiries
• display build progress, timelines, and build-related media inside the customer portal
• store and display service-related file uploads within our workflows
• link existing customer records to signed-in accounts when appropriate
• prevent spam, abuse, fraud, and unauthorized access
• comply with legal obligations and enforce our policies

Where applicable law requires a legal basis for processing, we may rely on performance of a contract, your consent, compliance with legal obligations, protection of vital interests, and our legitimate business interests in operating, securing, and improving our services.

The app uses essential technologies needed to operate core functionality, including authentication/session cookies used by our hosting and authentication stack and sessionStorage used to preserve build-request progress if you are asked to sign in before submitting.

We do not currently run a newsletter system, advertising stack, or third-party analytics SDK on the site. If that changes, we will update this Privacy Policy accordingly.

You can usually control cookies through your browser settings, but blocking essential cookies may affect sign-in, account access, or other site functionality.

We do not sell personal information for money.

We may share information with:

• hosting, database, authentication, and file-storage providers that support the app
• professional advisers or service providers who help us operate the business
• shipping carriers, manufacturers, distributors, or warranty-related parties when needed to complete a build or service request
• payment, invoicing, or financing providers if you choose to pay us through a third-party processor or service outside the app
• law enforcement, regulators, courts, or other parties when disclosure is required by law or reasonably necessary to protect rights or safety

If your review is approved for publication, the public reviews page may show your chosen display name, star rating, review title, review text, recommendation flag, subject label, and any owner reply associated with that review.

Build progress information, build timelines, and build photos are available to the signed-in customer through the customer portal and are not intended as a public feature.

If you post publicly about Hokage Tech on third-party platforms, tag us, or otherwise submit public-facing content outside the app, that information may also be visible to others under the rules of those platforms.

We retain personal information for as long as reasonably necessary to provide products and services, maintain customer and service records, support build and service history, respond to support issues, prevent fraud or abuse, comply with legal obligations, and resolve disputes.

We may retain de-identified or aggregated information for operational or reporting purposes where permitted by law.

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, or alteration.

However, no system is perfectly secure, and we cannot guarantee absolute security.

Depending on your location and applicable law, you may have rights to:

To make a privacy request, contact us at info@hokagetech.com. We may need to verify your identity before completing a request.

• request access to personal information we hold about you
• request correction of inaccurate information
• request deletion of information, subject to legal and operational limits
• request information about how we collect, use, and share personal information
• opt out of non-transactional communications if we send them

Our website and workflows rely on third-party infrastructure and service providers, including hosting, authentication, storage, and payment or shipping providers used in the ordinary course of business. Those providers may process information under their own privacy terms when you interact with them directly.

Hokage Tech is based in the United States. If you access our website or services from outside the United States, your information may be transferred to, stored in, and processed in the United States or other jurisdictions where our service providers operate.

We may update this Privacy Policy from time to time. When we do, we will post the revised version with an updated effective date or last-updated date. Your continued use of the website or services after an update becomes effective constitutes acknowledgment of the revised policy.

If you have questions about this Privacy Policy, our data practices, or want to make a privacy request, contact: