Warranty & Support
Covered the way it should be.
Every Hokage Tech build includes a 6-month build warranty on my assembly work, plus the full manufacturer warranty on every component I install. No middleman, no insurance wordplay, if something’s wrong, I fix it.
6-Month Build Warranty
Starts the day your PC is delivered. Covers the work I did, the assembly, the cabling, the thermals, the initial configuration. If any of those break in the first 6 months, I’ll make it right.
Manufacturer Part Warranties
Every component I install carries its original manufacturer warranty, typically 3 years for GPUs, 3-5 years for CPUs, up to 10 years for RAM and storage. If a part fails, I help you file the claim directly with the manufacturer.
What my warranty covers
- Assembly and workmanship — cable routing, cooler mounting, fan orientation.
- Thermal behavior under load — if your rig runs hot or loud under sustained gaming, that's on us.
- Cable re-seating and connector issues caused during shipping or initial setup.
- Fan replacement when one of our supplied fans fails inside the coverage window.
- OS and driver configuration issues present at delivery.
What it doesn’t cover
- Physical damage caused by drops, spills, or modification after delivery.
- Component failures — those are covered directly by the part's manufacturer warranty.
- Overclocking beyond factory spec, or changes to the motherboard BIOS after delivery.
- Software installed by the customer and any third-party peripheral issues.
How to request service
- 1Open a service ticket from your client portal, or email info@hokagetech.com. Describe what’s happening and attach a photo or video if it helps.
- 2Most issues get diagnosed over email or a short video call. If the fix is a BIOS setting or a cable reseat, you’ll be gaming again within the hour.
- 3If something needs physical service under warranty, I cover inbound shipping. For component failures covered by manufacturer warranty, I file the RMA on your behalf and ship the replacement once it arrives.