Warranty & Support
Covered the way it should be.
Every Hokage Tech build includes a 6-month build warranty on my assembly work, plus the full manufacturer warranty on every component I install. No middleman or insurance wordplay — I coordinate the covered warranty path clearly and directly.
6-Month Build Warranty
Starts the day your PC is handed off. Covers the work I did, the assembly, the cabling, the thermals, the initial configuration. If any of those break in the first 6 months, I’ll make it right.
Manufacturer Part Warranties
Every component I install carries its original manufacturer warranty, typically 3 years for GPUs, 3-5 years for CPUs, up to 10 years for RAM and storage. If a part fails, I help you file the claim directly with the manufacturer.
What my warranty covers
- Assembly and workmanship — cable routing, cooler mounting, fan orientation.
- Thermal behavior under load — if your rig runs hot or loud under sustained gaming, that's on us.
- Cable re-seating and connector issues caused during approved handoff or initial setup.
- Fan replacement when one of our supplied fans fails inside the coverage window.
- OS and driver configuration issues present at delivery.
What it doesn’t cover
- Physical damage caused by drops, spills, or modification after delivery.
- Component failures — those are covered directly by the part's manufacturer warranty.
- Overclocking beyond factory spec, or changes to the motherboard BIOS after delivery.
- Software installed by the customer and any third-party peripheral issues.
How to get warranty help
- 1Open Messages from your customer portal. Tell us what you need help with and add useful photos or order details.
- 2We’ll review your build or installation history and confirm the appropriate warranty or manufacturer path with you.
- 3For covered component failures, we help with the RMA process and coordinate the replacement once it arrives. For covered assembly or installation work, we’ll confirm the appropriate next step before any work is scheduled.